سياسة الاسترجاع والاستبدال

We are committed to customer satisfaction and provide a flexible policy that ensures their rights, but according to clear and strict conditions. 1. Return and exchange period: Returns or exchanges can be requested within only 3 days from the date of receiving the order. No requests are accepted after this period. 2. Returnable/exchangeable products: Products with manufacturing defects. Products that arrived damaged. Products that differ from the order in size, color, or design. 3. Non-returnable products: Customized or made-to-order products. Used products. Opened products or those not in their original packaging. Products with perfume scents or signs of use. Digital services and digital products. 4. Conditions for approval of the request: Attaching the purchase invoice or order number. Sending a photo showing the defect or damage within 24 hours of receipt. The product must be in its original condition and unused. 5. Return request mechanism: Contact via WhatsApp or email. Sending order details, a photo of the product, and an explanation of the issue. The request will be reviewed by the quality department within 48 hours. 6. Return and shipping fees: If the reason is a store error: we bear all shipping costs. If the reason is the customer's wish (without defect): the customer bears the outbound and return shipping costs. 7. Refund method: The amount will be transferred within 5-10 working days after receiving and inspecting the product. The refund will be made to the same payment method used. Electronic payment fees are not refundable. 8. Exchange: The product will be replaced with a similar one if available in stock. If the replacement product is not available, the customer will be compensated with a shopping voucher or the paid amount.